Scalable Human-Centered Tech Support
Remote-first L1 & L2 support for startups, SaaS & fintech companies
Let’s TalkWho We Are
SUPPORA is a modern remote-first support agency delivering L1 and L2 technical support. We combine tech expertise with a human-first attitude to help your users feel heard, understood, and supported — 24/7.
What We Do
Level 1 & 2 Technical Support
24/7 Global Coverage
Multichannel Support (Email, Chat, Calls)
Monitoring & Alert Response
CRM & Helpdesk Integrations
In-App Support Widget Integration
Why SUPPORA?
Bilingual & Multilingual Agents (EN, UA, RU, ES*)
Remote, Scalable Teams (1–10+ agents)
Startup-Speed Onboarding (3–5 days)
Tech-Savvy (API, logs, SQL)
Flexible & Secure (GDPR-ready, VPN access, reports)
Human-Centered Culture — Friendly, Empathetic, Real
Choose Your Support Plan
Starter
Coverage: 8/5
Agents: 1
Channels: Email, Chat
Level: L1
$1000/mo
Growth
Coverage: 16/7
Agents: 2
Channels: Email, Chat, Calls
Level: L1–L2
$2000/mo
Premium
Coverage: 24/7
Agents: 3
Channels: All + Monitoring
Level: L1–L2
$3500/mo